Cart
0
Orders
Below are some of are common questions about orders
What does ÁMMA do?
ÁMMA is a New York–based jewelry brand that creates handcrafted, heirloom-quality pieces rooted in heritage, luxury, and personal storytelling. Our designs are thoughtfully conceived in New York City, where we merge refined minimalism with emotional meaning. Each piece is then expertly handcrafted by artisans in Athens, Greece, using time-honored techniques and ethically sourced materials.
How long will my order take to arrive?
Delivery time depends on where you are and the type of piece you ordered:
- U.S. Standard Shipping: 5–7 business days
- Expedited U.S. Shipping: 2–3 business days
- International Shipping: 7–20 business days (varies by destination and customs clearance)
- Made-to-order or customized items: Add 7–14 business days for production before shipping
You’ll receive tracking details by email once your order has been shipped.
I just placed an order, can I change or cancel it?
We begin processing orders as soon as they’re received to ensure prompt delivery, so changes or cancellations may not always be possible. That said, reach out to info@ammalabel.com within 24 hours of placing your order, and we’ll do our best to accommodate your request.
Custom or personalized orders cannot be canceled once production has started.
Can I track my order?
Yes! Once your order ships, you’ll receive an email with a tracking link. You can also log in to your account at any time to check the status of your order.
Are your pieces handmade?
Yes, all ÁMMA pieces are designed in New York and handcrafted by artisans using ethically sourced materials. Because each piece is made in small batches, slight variations may occur, that’s part of the beauty.
Can I shop ÁMMA in person?
Currently, we are online-only, but we occasionally host pop-up events and private appointments in New York City. Sign up for our newsletter or follow us on Instagram for announcements.
What is your Return Policy?
If you are not 100% happy with your purchase, you have 14 days to return the item(s) in their original condition for a full refund.
Reach out to us at Info@ammalabels.com
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
What is your return policy?
We want you to love what you ordered. If something isn't quite right, we're happy to help with a return for a refund, exchange, or store credit.
To be eligible for a full refund, items must be:
● Returned within 14 days of delivery
● In new, unworn condition
● In the original packaging, with all
components included
● Accompanied by your order number or proof of purchase
Please note: All returns are subject to inspection before a refund is issued.
Which countries do you ship to?
We currently ship to the United States, Canada, the United Kingdom, Australia, and most of Europe. If you’re unsure about your location, just email us at info@ammalabel.com, and we’ll let you know if we can deliver to you.
Please note that international customers are responsible for any customs duties, taxes, or import fees upon delivery.
Do you offer free shipping?
We offer free standard shipping on all U.S. orders over $150. Occasionally, we run seasonal or promotional free shipping events, subscribe to our newsletter to stay updated.
What forms of payment do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and Shop Pay.
All transactions are securely processed using encrypted technology. We never store your payment information.
Is it safe to shop on your site?
Absolutely. Our website uses SSL encryption and complies with PCI DSS standards to ensure your information stays private and secure.
Can I return or exchange an item I purchased on sale?
Items marked Final Sale are not eligible for return or exchange. However, if the item is not marked final and was discounted through a general promotion, it may still be eligible for return within 30 days of delivery.
How can I make a return or exchange?
To start a return or exchange, send us an email at support@ammastore.com.
Returns and exchanges are accepted within 14 days of your order date. All items must be in new, unworn condition and include original ÁMMA packaging. Please allow 3 business days for us to process your return once received. Refunds may take up to 5 business days to appear in your account. Please note that the sale items are final sale and are not eligible for return or exchange.
Please allow 3 business days for us to process your return once received. Refunds may take up to 5 business days to appear in your account.
Please note that the sale items are final sale and are not eligible for return or exchange.
Do you offer exchanges?
Yes, if your piece wasn’t quite right, we’re happy to offer a one-time exchange within the return window. Please ensure the item is unused and in original condition. For international customers, return shipping is at your expense
When will I receive my refund?
To start a return or exchange, send us an email at info@ammalabel.com.
Returns and exchanges are accepted within 14 days of your order date. All items must be in new, unworn condition and include original ÁMMA packaging.